Terms and Conditions
Lujo Wears – Terms and Conditions
Welcome to Lujo Wears. These Terms and Conditions govern your use of our website located at lujowears.com and your interactions with our services. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully before proceeding.
1. General Overview
Lujo Wears is a premium fashion brand committed to providing high-quality products and a luxury shopping experience. These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.
2. Privacy Policy
Your privacy is important to us. When you use our site or make a purchase, we collect certain personal information including your name, contact details, shipping and billing address, payment details, and browsing behavior.
We use this data to:
- Fulfill your orders
- Communicate with you
- Prevent fraud and unauthorized activity
- Improve our website and marketing
For more details, please read our Privacy Policy or contact us at info@lujowears.com.
3. Return and Refund Policy
3.1. Return Eligibility
- Items must be returned in accordance with our Return Policy and pass quality inspection.
- Returns must be unused, in original packaging, and accompanied by proof of purchase.
3.2. Refund Processing
- Approved refunds are processed within 5–7 business days after inspection.
- Please allow 7–10 additional business days for the refund to reflect in your account.
- Refunds are made to the original payment method used.
3.3. Non-Refundable Items
- Shipping fees, customs duties, and local taxes
- Gift cards
- Personalized or Final Sale items
3.4. Faulty or Incorrect Items
- Notify us within 48 hours of delivery by emailing customer@lujowears.com with photos and a description.
- Approved claims receive a full refund, including shipping costs.
3.5. Order Cancellations
- Cancellations are allowed within 24 hours of order placement.
- Refunds for cancellations will be processed within 5–7 business days.
4. Shipping and Delivery
- We ship nationwide and internationally.
- Delivery timelines may vary by location and shipping method.
- Customers are responsible for any applicable customs duties or taxes.
5. Intellectual Property
All content on the Lujo Wears website — including but not limited to images, logos, text, graphics, and product designs — is the exclusive property of Lujo Wears and protected by intellectual property laws. You may not use, reproduce, or distribute any content without express written permission.
6. Cookies and Tracking
We use cookies, log files, and web beacons to collect Device Information. This includes your IP address, browser type, time zone, and interaction data. You can disable cookies through your browser settings.
By using our website, you agree to our use of cookies and tracking for personalization and analytics.
7. GDPR Compliance (For EU Residents)
If you are located in the European Union, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Withdraw consent at any time
To exercise your rights, email us at info@lujowears.com. Note that data may be transferred to countries outside the EU, including Canada and the USA, in order to fulfill services.
8. Limitation of Liability
Lujo Wears is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount paid by the customer for the product in question.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with the revised date. Continued use of the site constitutes acceptance of the updated terms.
10. Governing Law
These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in the competent courts of Lagos, Nigeria.
11. Contact Information
For questions or concerns regarding these Terms, please contact us:
- Email: info@lujowears.com
- Customer Support: customer@lujowears.com
- Address: 57 Ayinde Akinmade St, Lekki Phase I, Lekki 106104, Lagos, Nigeria