Refunds Policy
Lujo Wears Refund Policy
Lujo Wears is committed to ensuring that your shopping experience is seamless and satisfying. Our Refund Policy is designed to clarify how refunds are processed so you can shop with confidence, knowing you have the support of a premium fashion service.
1. Eligibility for Refund
- Return Approval: Refunds are issued only for items that are returned in accordance with our Return Policy and meet our standards upon inspection.
- Original Payment Method: Refunds will be issued to the original payment method used for purchase. If your item qualifies for a refund but fails to meet the return conditions, the item will be returned to you.
2. Refund Processing
- Inspection Process: Once the returned item is received, our Quality Control team will conduct a thorough inspection to confirm it meets our return standards. Items that pass inspection will proceed to refund processing.
- Refund Timeline: Refunds are typically processed within 5–7 business days of Quality Control approval. Please allow an additional 7–10 business days for the funds to reflect in your bank or credit card account.
- Refund Confirmation: A confirmation email will be sent to you once your refund has been issued.
3. Non-Refundable Items
- Shipping and Duties: Please note that shipping fees, customs duties, and local taxes paid at the time of purchase are non-refundable.
- Non-Returnable Items: Gift cards, Final Sale items, and personalized items are not eligible for refunds.
4. Refunds for Faulty or Incorrect Items
- Notification Requirement: If you receive a faulty or incorrect item, please notify us within 48 hours of delivery by emailing customer@lujowears.com with photos and a description of the issue.
- Refund Coverage: For confirmed faulty or incorrect items, a full refund will be issued, including any original shipping charges.
5. Cancellations and Refunds
- Order Cancellation: Orders may be canceled within 24 hours of placement. Refunds for cancellations will be processed within 5–7 business days of cancellation approval.
- Partial Refunds: In cases where returned items do not meet all return standards, we reserve the right to issue a partial refund or offer store credit. Customers will be notified if this applies.
For any questions or assistance regarding our Refund Policy, please contact us at customer@lujowears.com. We’re here to help.